Privacy Policy

BICESTER HORSEBOX HIRE

Hillside Farm, Wheatley Road, Islip, Oxfordshire, OX5 2TF

Last updated: 4 June 2026

1. Introduction

Bicester Horsebox Hire (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website or make a booking with us. Please read this policy carefully before using our services.

2. Who We Are

We are Bicester Horsebox Hire, a horsebox and trailer hire business based in Oxfordshire, UK. Our contact details are:

Address: Hillside Farm, Wheatley Road, Islip, Oxfordshire, OX5 2TF
Website: www.bicestershorseboxhire.co.uk

3. What Data We Collect

When you make a booking or enquiry with us, we may collect the following personal data:

Full name
Home address
Email address
Telephone number
Driving licence number and category
Vehicle details (where relevant)
Payment information (processed securely via Stripe — we do not store your full card details)
Any other information you voluntarily provide in correspondence with us

4. How We Use Your Data

We use your personal data for the following purposes:

To process and manage your hire booking
To verify your eligibility to hire our vehicles (including licence checks)
To send you booking confirmations and relevant communications
To process payments securely
To comply with our legal and insurance obligations
To respond to any enquiries or complaints

5. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR:

Contract: Processing is necessary to fulfil your hire booking agreement with us
Legal obligation: We are required to verify driver details and maintain records for insurance and regulatory purposes
Legitimate interests: To manage our business and communicate with customers in connection with their bookings

6. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with the following trusted parties only where necessary:

Stripe: Our payment processor, for secure handling of payments. Stripe is PCI-DSS compliant.
Acuity Scheduling: Our booking management system, which stores your appointment details.
Legal or regulatory authorities: Where we are required to do so by law, including our insurance provider.

7. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. Booking records and licence information are typically retained for a minimum of 6 years in line with standard business and insurance requirements. If you would like us to delete your data earlier, please contact us (see Section 10).

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We may use essential cookies (required for the site to function), as well as analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

9. Your Rights

Under UK data protection law, you have the following rights:

Right of access: To request a copy of the personal data we hold about you
Right to rectification: To ask us to correct any inaccurate or incomplete data
Right to erasure: To request that we delete your personal data, subject to legal obligations
Right to restrict processing: To ask us to limit how we use your data
Right to data portability: To receive your data in a commonly used, machine-readable format
Right to object: To object to processing based on legitimate interests

10. How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a concern about how we handle your data, please contact us at:

Bicester Horsebox Hire